If you have a voucher that's about to expire and I am booked due to a large amount of orders to process, unfortunately your voucher cannot be honored to include FREE DELIVERY. If its after the expiration date when your order can be filled, delivery charges will apply. ($15) I do not have a storefront and effective July 1st, I no longer meet customers for pick-up. Delivery is from door to door only.
Company policy is that orders must be placed AT LEAST 3 days in advance. However, reservations for a delivery/order could have been made as far as weeks or even MONTHS in advance. I am aware that your voucher has a 6 month expiration, and I'm sorry that you waited until the last days before expiration to place an order. But I prefer to keep good customer service practices by limiting myself to the number of customers that can be served on any given day. To over-book, and over extend myself by accepting all of the orders that are coming with the same expiration date may result in a less satisfactory product or delivery.
I apologize for any inconveniences. I had to post this because I've had a lot of order requests this week for customers with expiration dates of 8/3 and 8/4. And there are expiration dates for other promos coming up later this month, and I wanted customers to be aware beforehand.
Debra Coleman, Owner/Operator
Company policy is that orders must be placed AT LEAST 3 days in advance. However, reservations for a delivery/order could have been made as far as weeks or even MONTHS in advance. I am aware that your voucher has a 6 month expiration, and I'm sorry that you waited until the last days before expiration to place an order. But I prefer to keep good customer service practices by limiting myself to the number of customers that can be served on any given day. To over-book, and over extend myself by accepting all of the orders that are coming with the same expiration date may result in a less satisfactory product or delivery.
I apologize for any inconveniences. I had to post this because I've had a lot of order requests this week for customers with expiration dates of 8/3 and 8/4. And there are expiration dates for other promos coming up later this month, and I wanted customers to be aware beforehand.
Debra Coleman, Owner/Operator
